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Safeguarding Procedure


These procedures cross reference to the Safeguarding Policy and provide further amplification in relation to the implementation of effective Safeguarding arrangements.   These procedures should be read in conjunction with our Prevent Policy, in order to maintain the safety and welfare of learners and remove the risk of individuals being drawn into terrorism.  

Safeguarding is a term used to denote the duties and responsibilities of those who provide a health, social and education service have to perform to protect individuals from harm. Therefore, the overall objective of safeguarding for CTSW Training/1st Leap Training   is to provide a safe environment for individuals to learn in, and to identify those suffering from, or likely to suffer significant harm.  This means that we should consider at all times what is in the best interest of the child, young person or vulnerable adult.  

Reportable Safeguarding Issues


Staff need to be aware of the different types of abuse and wider issues incorporated within the safeguarding umbrella, all of which, need to be reported and acted upon with the same level of transparency. Those vulnerable to abuse include children, young persons and vulnerable adults.  

  • Abuse (A form of maltreatment by inflicting harm or by failing to act to prevent harm)

  • Physical abuse (The use of physical force that may result in bodily injury, physical pain, or impairment)

  • Sexual abuse (Unwanted sexual activity forced on a person by another through coercion or threats)

  • Psychological/emotional abuse (Subjecting or exposing another to behaviour that may result in psychological trauma, including anxiety and chronic depression)

  • Financial or material abuse  (Involves the theft or misuse of a person's money or property)

  • Neglect and acts of omission (Ignoring medical, physical or emotional needs)

  • Discriminatory abuse (Harassment and slurs that are degrading) 

  • Radicalisation (When a person's thinking and behaviour becomes significantly different from how most of the members of their society view social issues and participate politically)

  • Extremism (holding of extreme political or religious views)


Wider reporting issues:


  • Child sexual exploitation (CSE)

  • Bullying/cyberbullying

  • Domestic violence

  • Drugs

  • County lines drug supply, vulnerability and harm

  • Fabricated or induced illness

  • Faith abuse

  • Female genital mutilation (FGM)

  • Forced marriage

  • Gangs and youth violence

  • Knife crime

  • Gender-based violence/violence against women and children

  • Mental health

  • Private fostering

  • Sexting

  • Teenage relationships abuse

  • Trafficking

Safeguarding Procedures 

Dealing with a Disclosure

This procedure must be followed whenever a disclosure is being made, but especially if any member of staff hears an allegation from a child, young person or vulnerable adult, where abuse has or may have occurred, or where there is a significant concern that they are suffering from abuse. Where possible at the time of a disclosure being made the following should be adhered to:



  • Listen to what is being said without displaying shock or disbelief

  • Accept what you are told - you do not need to decide whether it’s true or not


  • Acknowledge their courage in telling you

  • Do not promise confidentiality (you have an obligation to escalate the matter internally)

  • Remind them they are not to blame - avoid criticising the alleged perpetrator

  • Do not promise that “everything will be alright now” (it might not be)


  • Respond to the learner but do not interrogate

  • Avoid leading questions but ask open ended ones 

  • Clarify anything you do not understand

  • Explain what you will do next. For example, escalating to the Designated Safeguarding Officer (DSO)

  • Share contact details of DSO so they will know who will be contacting them (becomes more personable rather than a procedure)


  • Make notes as soon as possible – during the interview if you can and include:

Time, date, place

Who was present

The learners’ own words – do not assume – ask e.g. “Please tell me what xxxxx means”

  • Describe observable behaviour

  • Do not destroy your original notes – they may be needed later on

  • Cross out mistakes – do not use Tippex


  • Consider what support is needed for the learner - you may need to give them a lot of your time

  • Ensure you are supported - interviews can be extremely stressful and time consuming

  • Talk to your DSO as soon as is reasonably possible after the event as they will be able to provide the appropriate advice and support

  • Provide notes or overview of disclosure to the DSO. They will use these as a basis for the escalation process


Escalation Process


CTSW Skills   have three nominated personal, who have undertaken the appropriate training to effectively manage and respond to disclosures:

  • Two Designated Safeguarding Officers (DSO) Anne Willis & Rob Haynes

  • One Designated Safeguarding Lead (DSL) – Hazel Morley - Trapnell


All will act as a deputy in each other’s absences.  The DSOs can be contacted during working hours 8.30- 4.30pm. In the event of an emergency out of these hours, and there is a threat to life, calls should be directed straight to the Police on 999 or the Samaritans on 116 123.


When receiving a disclosure the DSO will assess whether it is reportable under Safeguarding before escalating to the appropriate referral agencies. CTSW Training/1st Leap Training have an obligation to share the relevant information with 3rd parties in order to prevent and or remove the risk of harm to the individual.


In order to comply with our Data Protection Policy and requirements under GDPR, information regarding disclosures will be held internally on our shared drive and files encrypted for DSO and DSL only. 


The DSO will use the following escalation processes:

  • Speak directly to the member of staff or associate raising the concern, reviewing their initial notes, and decide on the best cause of action

  • Detail outcomes from these discussions onto a disclosure form

  • Enter information onto the Safeguarding log

  • Contact individual who has made the disclosure, discussing issues directly with them

  • Assess whether there are grounds for referral and or their concern can be closed off

  • Make relevant telephone calls and or email to the appropriate referral  agency

  • Ensure the timeframes for addressing the individual concerns are noted and adhered to

  • Attend meetings and briefings with 3rd parties as and when required, keeping them up to date with any new information and support interventions being put into place for the individual

  • Maintain records for internal and external use

  • Close disclosures off when actions are complete

  • Where there are concerns surrounding referral agencies services, these are escalated to the DSL to action further 


The DSO may involve the DSL at any time during the disclosure process in order to receive the appropriate support alongside additional advice and guidance. 


The DSL is responsible for providing a strategic overview of Safeguarding by:-

  • Providing an update on the number of disclosures to board members

  • Evaluate the effectiveness of the referral process, in regards to time frames and number of cases which require actions. 

  • Discuss issues which have a direct impact on fulfilling the requirements of the Safeguarding Policy  and Procedures, and or, there is  a requirement for further investment or resources

  • Raise concerns regarding the standard of service being received by referral agencies, by using their own complaint and appeals procedures

  • Escalate complaints  as required to external monitoring bodies, for example Ofsted or Care Quality  Commission (CQC) where there are grounds for further inspections to take place


Safeguarding within Teaching and Learning


As a provider of education it is imperative that we raise individual’s awareness towards Safeguarding and Prevent. 

Tutors/Assessors/Teaching Assistants will:

  • Effectively disseminate information towards the Safeguarding and Prevent Policy during the learners’ induction

  • Embed both Safeguarding and Prevent into course delivery

  • Provide opportunities for individuals to raise concerns during classroom delivery and or during 1:1 review sessions

  • Challenge learners understanding and skills within course material and learning activities. This is especially around Fundamental British Values (FBV)

  • Review and monitor learners progress to identify those who may be seen as falling behind, which may be as a result of an underlying issue that needs exploring further

  • Take an active part in monthly caseload reviews, where there is an opportunity to raise and discuss issues in relation to learners welfare

  • Take an active part in training to ensure competencies towards Safeguarding and Prevent are kept up to date


Quality Assurance Arrangements to Safeguarding


In order to assess the overall effectiveness of the Safeguarding Policy and Procedures and to identify areas for improvement we have incorporated key processes into our Quality Assurance Framework. As a minimum the following quality assurance processes will be followed:-

  • Assess the overall effectiveness of our Information, Advice and Guidance (IAG) as part of observation of teaching and learning process (TLA)

  • Assess the quality of teaching and learning through the observation process

  • Assess learners awareness towards Safeguarding and Prevent through surveys and module evaluation

  • Work closely with the DSO to assess the number and types and disclosures being made to ensure that reporting arrangements are being fully utilised by staff and associates

  • Carry out curriculum audits to ensure Safeguarding and Prevent are being embedded into sessions and course material


Governance arrangements


Whilst the Board of Directors for CTSW Skills Ltd has the overall responsibility towards the Safeguarding Policy the DSL will take ownership for providing up to date information and direction to effectively implement this set of procedures. This can include, but not limited to:

  • Providing monthly updates on Safeguarding and Prevent to board members

  • Review and updating Policies and Procedures

  • Attending network meetings

  • Keeping up to date with government initiatives, such as County Lines

  • Take an active part in staff recruitment and selection process


Complaint Procedures


CTSW Skills Ltd   values feedback from both internal staff, associates and learners and the same applies on how we are addressing Safeguarding issues. We acknowledge that our service from time to time may fall below the expectations that individuals expect resulting in a formal complaint being made. In this situation, we will ask individuals to access and follow our Complaints Policy and Procedures. Learners are able to access this directly from the learning portal and for internal colleagues, accessed electronically via our company drive. 


Where there is a concern on an individual’s performance and or a potential breech in procedures, we would kindly ask individuals to use our whistle blowing procedures, which can be access electronically via our company drive. 


Complaints against Referral Agencies


CTSW Skills Ltd recognises the value of working alongside specialist referral agencies in order to support individuals who have disclosed a concern under Safeguarding. However, we have a duty of care to raise concerns ourselves if the level of service these organisations offer falls below our expectations and has delayed individuals from receiving timely support and interventions. In these circumstances the DSL will assess our rights to make a formal complaint following their organisational procedures. In the event of suspected malpractice we will raise our concerns directly with the monitoring bodies, so that further investigations can take place. 


Useful Contacts

DSL- Hazel Morley-Trapnell - hazelctsw@gmail.com  

Plymouth Safeguarding Children Board 

Midland House 

Notte Street 


PL1 2EJ 

Telephone:  01752 307535 

Email:  PSCB@Plymouth.gov.uk 


Devon Safeguarding Children Board

 Multi-Agency Safeguarding Hub (MASH) 

County Hall 


EX2 4QU 

Telephone:  0345 144 1071 

Email:  mashsecure@devon.gcsx.gov.uk 


Cornwall Safeguarding Children Board 

Multi-Agency Referral Unit (MARU) 

County Hall 


TR1 3AY 

Telephone:  0300 123 1116 

Email:  safeguardingboards@cornwall.gov.uk 



Other Agencies available for advice/guidance: 

Child Exploitation and Online Protection www.ceop.police.uk 

NSPCC Helpline     0808 800 5000 

Geoff Turner-Moore, 

Youth Intervention Officer, Devon and Cornwall Police 



Steve Rowell, Preventing Extremism/Terrorism Lead, Cornwall Steve.Rowell@cornwall.gov.uk 


Sarah Jeffrey, Devon and Cornwall Police Chaplain Sarah.Jeffrey@devonandcornwall.pnn.police.uk